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Privacy Policy for WESTERN STAR PLUMBING INC

At WESTERN STAR PLUMBING INC, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, share, and protect your personal information.
1. Information We Collect
We collect the following types of personal information: • Name, address, email, and phone number. • Plumbing preferences and home renovation details.
2. How We Collect Information
We collect customer information through: • Online forms submitted on our website. • Phone and email communications.
3. How We Use Your Information
The personal information we collect is used for the following purposes: • To provide quotes and estimates. • To schedule consultations or installations. • For marketing purposes, such as sending newsletters and promotions. • To improve our services and better understand customer preferences.
4. Sharing Your Information
We share your personal information only as necessary to provide our services and as outlined below: • Subcontractors: We share customer names and addresses with subcontractors through work orders to fulfill plumbing installations or related services. Subcontractors are required to sign confidentiality or data protection agreements to ensure the security of your information. • Payment Processors: Information is shared with payment processors to handle transactions securely. • Marketing Platforms: Customer data is shared with trusted marketing platforms to send newsletters, promotions, or service updates.
We do not sell, rent, or lease customer information to any third parties.
5. Obtaining Customer Consent
We obtain customer consent through: • Checkboxes on online forms for data collection and use.
By providing your information through these channels, you agree to the terms outlined in this Privacy Policy.
6. Communication Methods
We use the following methods to communicate with customers: • Email: For service updates, newsletters, and promotions. • SMS: For important updates or reminders. • Phone Calls: For consultations, service scheduling, and customer support.
7. Opt-Out Options
Customers can opt out of marketing communications by: • Clicking the unsubscribe link provided in our emails. • Contacting us directly via phone to request removal from marketing lists.
8. Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a California resident, you have the following rights under the CCPA: • Right to Know: You can request to know the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it. • Right to Delete: You can request the deletion of your personal information, subject to certain exceptions (e.g., legal or operational requirements). • Right to Opt-Out: You can request that we do not sell your personal information. While we do not sell personal information, we honor this right by ensuring your data is not shared without your consent. • Non-Discrimination: You have the right to receive equal service and pricing even if you exercise your privacy rights under the CCPA.
To exercise your CCPA rights, please contact us using the information provided in the “Contact Us” section below.
9. Data Protection
WESTERN STAR PLUMBING INC employs technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or disclosure. These measures include: • Encryption: Sensitive information is encrypted during storage and transmission. • Access Control: Access to customer data is restricted to authorized personnel and subcontractors who require it for service fulfillment. • Secure Storage: Data is stored securely, whether in physical or digital formats, to prevent unauthorized access.
Subcontractors and third-party partners are contractually obligated to use your information only for the intended purposes and maintain its confidentiality.
10. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we securely delete or anonymize it.
11. Cookies and Tracking Technologies
WESTERN STAR PLUMBING INC uses cookies and tracking technologies, including tools such as Google Analytics, Google Ads, and Facebook Pixel, to: • Understand website usage and improve user experience. • Track and analyze marketing campaign effectiveness. • Serve targeted advertisements based on user preferences.
When you visit our website, cookies may be placed on your device. By using our website, you consent to the use of these tracking technologies. You can manage or disable cookies through your browser settings.
12. International Data Access
WESTERN STAR PLUMBING INC’s website and services are restricted to users within the United States. We do not collect or process data from users located outside of the United States. Any access attempts from outside the U.S. are blocked by our systems.
13. Children’s Privacy
WESTERN STAR PLUMBING INC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
14. Breach Notification
In the unlikely event of a data breach, WESTERN STAR PLUMBING INC will: • Notify affected customers as soon as possible, but no later than 30 days after discovering the breach. • Provide details of the breach, including what information was accessed, steps taken to address the breach, and recommendations for protecting affected customers. • Communicate notifications via email, phone, or website announcements as appropriate.
15. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant updates will be communicated to customers via email or our website.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us: • Phone: +1 (916) 917 3835 • Email: moc.liamg%40gnibmulp.rats.w • Address: USA, California
By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting WESTERN STAR PLUMBING INC with your personal information.